Return & Refund Policy

Living Room Express Return/Refund Policy

Living Room Express products policy lasts 30 days (unless otherwise noted for specific manufacturer). If 30 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

To complete your return, we require a receipt or proof of purchase.

There are certain situations where only partial refunds are granted (if applicable) Any item not in its original condition, is damaged or missing parts for reasons not due to our error. Any item that is returned more than 30 days after delivery.

Refunds (if applicable)

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund. If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

Late or missing refunds (if applicable)

If you haven’t received a refund yet, first check your bank account again. Then contact your credit card company, it may take some time before your refund is officially posted. Next contact your bank. There is often some processing time before a refund is posted. If you’ve done all of this and you still have not received your refund yet, please contact us at info@livingroomexpress.com or call (877) 586 - 6178.

Sale items (if applicable)

Only regular priced items may be refunded, unfortunately sale items cannot be refunded.

Exchanges (if applicable)

We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at info@livingroomexpress.com or call (877) 586 - 6178.

Shipping

To return your product, you should send an email to info@livingroomexpress.com to obtain further information.

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund. Depending on where you live, the time it may take for your exchanged product to reach you, may vary.

Policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange of the same item. When contacting us please have receipt or proof of purchase. Send us an email at info@livingroomexpress.com or call (877) 586 - 6178.

Whiteline Modern Living

Returned items are subject to a 25% restocking fee and notification of return must be made no later than 48 hours after receipt of merchandise. Shipping charges are not refundable. The Customer is responsible for repackaging and return transportation. Returned items must be shipped back to WHITELINE in their original packaging, with no signs of use, wear or damage.

Upon receipt, WHITELINE will inspect the package for any damage and reserves the right to partially or wholly accept or deny the return, or deduct any damage repair cost from the refund balance. Refunds will be issued within 14 days from the receipt of the returned merchandise.

If the return is an exchange for damaged merchandise, WHITELINE will replace the defective item or part at no cost.

Homeroots

Any returns due to buyer's remorse must be in the original package in re-sellable condition, returned within 30 days of receipt and returned at your expense. A refund will be processed once received back at the warehouse and determined in good condition. Note that effective 10/1/21 all returns are subject to a 10% re-stocking fee.

Benzara

We guarantee against manufacturers' defects for 14 days from the date of the delivery. We must be notified of the defect within 5 days of the product delivery, otherwise return policy is voided, no exceptions. All returns/exchanges must be made within 14 days of receipt of the merchandise. Merchandise must be in original factory condition, and must include all original packaging materials, warranty cards, manuals and accessories.

All returned merchandise is reimbursed for the original purchase price after deducting shipping & handling charges. Buyers remorse/unwanted product returns will be subject to a 15% restocking fee.